Complete Outsourced IT Department for Leicester Businesses

IT Support Contracts to suit your business & budget

We offer Leicester SME’s a choice of pro-active support options covering IT and communications infrastructure. Our Managed IT Support contracts are billed monthly, per user, and are flexible to suit both your business and budget. Whether you are looking to fully outsource your IT support, or find a reliable company to work alongside your in-house team, we can help. We support a range of hardware including Microsoft Server’s and PC’s, all types of storage including SAN & NAS, routers, firewalls, web filters & switches.

Local IT Support for Leicester Businesses

We are based in Grove Park, Leicester, just off the M1 at junction 21. 80% of our clients are local to us within Leicester and Leicestershire. We also cover Nottingham, Derby, Northampton and the wider East Midlands. Despite most IT infastructure being online today, we appreciate customers want local support for rapid callout times.

Rapid Response Times

All managed contracts are backed by Service Level Agreements ensuring rapid response times and complete peace of mind. Choose from a 4 or 8 hour response and an on-call out of hours service for business-critical incidents.

Service Desk & On-site Support

We use a leading IT service management software to ticket all service and support requests, which can be placed by either telephone or email.  For a prompt resolution to 1^st line support requests you can speak to an experienced technical engineer immediately who will try to resolve the issue remotely.  Escalation processes are in place for more complex requests and critical incidents which are serviced by our 3^rd line team and include on-site visits, where required.

Proactive Defense

As part of our service we will proactively manage and monitor your devices and network to identify and address vulnerabilities before they affect productivity or constitute a risk to your business.  We use a best in breed Remote Monitoring and Management Software to routinely scan for performance issues and enforce patch policies to ensure all system software is kept up to date to reduce security threats.

IT Strategies

As an added value service to all our Managed Support clients, we will also report and advise on IT strategy and the changing demands of the modern workplace, and help with IT related HR matters, such as onboarding new employees, managing leavers and educating end users with regard to corporate policies and safe working practices.

Your Number One Local Leicester IT Support Provider

Over the past 25 years we have gained a strong local Leicester reputation for providing reliable, cost effective and professional IT support. In this ever evolving industry we always invest in the latest technology and knowledge helping to keep your business systems running smoothly. Our aim is to provide you with complete security and peace of mind. You can trust in Computerlink.