Managed IT Support

Based in Leicester, we offer businesses across the East Midlands a choice of proactive support options covering all areas of IT.

Our managed IT Support Contracts are billed monthly, per user, and are flexible to suit both your business and budget. 

Our support services are a great fit if you are a small or medium sized business looking to fully outsource your IT support. We can also help larger businesses who are looking to find a reliable company to work alongside their in-house IT team.

Rapid Response

All managed support contracts are backed by Service Level Agreements ensuring rapid response times and complete peace of mind.

Choose from either 8-hour Response or 4-hour Response + Out Of Hours 

Helpdesk Remote Support & On-site Support

We use industry leading IT service management software to ticket all service and support requests.  These can be placed by either telephone or email. 

Prompt resolution to 1^st line support requests.  You can speak to an experienced helpdesk technical engineer immediately who will attempt to resolve the issue remotely.  

Escalation processes are in place for more complex requests and critical incidents.  These are serviced by our 3^rd line team and include on-site visits where required.

Devices

We support the full range of client hardware devices – laptops, desktops, phones and tablets, both Windows and Mac. We also support in-house and virtual cloud-based servers.

Our engineers will also take care of your network infrastructure (routers, switches, firewalls, etc) and your print/scan hardware.

We provide monthly asset reports to help you keep track of your client devices.

Software

We provide our support customers with the full Microsoft 365 suite of software and cloud services. This includes Microsoft Office (Word, Excel, Outlook, Powerpoint, etc), Exchange for email, SharePoint, OneDrive and Teams.

We also provide many other software solutions from vendors such as Adobe (Acrobat, Photoshop and Illustrator), AutoCAD, Bluebeam, LastPass, Exclaimer, Kaseya and Datto.  Please contact our service desk for more information.

Security

Cyber-attacks are a constant problem for organisations. Threats including ransomware and phishing attacks can be crippling for a business. These attacks can lead to data loss, downtime and reputational damage.

As part of our service, we will proactively manage and monitor your devices and network to identify and address cyber security vulnerabilities.  This is before they affect productivity or constitute a risk to your business. 

We use a Remote Monitoring and Management Software (RMM) solution to routinely scan for performance issues and enforce patch policies.  This ensures all system software is kept up to date to reduce security threats.

The Uk government’s Cyber Essentials and Cyber Essentials Plus scheme helps to guard against cyber attacks. We can ensure you achieve this annual certification which helps reassure you customers and that you are taking IT security seriously. Certification is also critical should you require cyber insurance cover.  

For more information about how we can protect your business, including data encryption, data retention and disaster recovery plans, please visit our IT Security page.  – How We Can Protect Your Business

IT Strategies

As an added value service to all our Managed Support clients, we will also report and advise on IT strategy and the changing demands of the modern workplace.

Educating management and end users with regard to corporate policies and safe working practices is another area we can assist with.

We also help with IT related HR matters, such as onboarding new employees and managing leavers. 

Other Services

In addition to fully managed IT support solutions, we also provide many other services to ensure all your IT needs are met by us.

We provide domain management, web hosting, broadband FTTP, email filtering and phishing training (Proofpoint), password management, cloud solutions, backup solutions and Teams/VOIP phone systems.