Managed IT Support for Leicester Businesses

At Computerlink we offer businesses in Leicester and the surrounding area a choice of proactive support options covering all areas of IT.

Our managed IT Support Contracts are billed monthly, per user, and are flexible to suit both your business and budget. 

We can help whether you are a small or medium sized business looking to fully outsource your IT support, or a larger business looking to find a reliable company to work alongside your in-house IT team.

 

Rapid Response

All managed support contracts are backed by Service Level Agreements ensuring rapid response times and complete peace of mind.

Choose from a 8-hour response or a 4-hour and on-call, out of hours, service for business-critical incidents.

 

Helpdesk & On-site Support

We use leading IT service management software to ticket all service and support requests, which can be placed by either telephone or email. 

For a prompt resolution to 1^st line support requests, you can speak to an experienced helpdesk technical engineer immediately who will attempt to resolve the issue remotely.  

Escalation processes are in place for more complex requests and critical incidents which are serviced by our 3^rd line team and include on-site visits where required.

 

Devices

We support the full range of client hardware devices – laptops, desktops, phones and tablets, both Windows and Mac. We also support in-house and virtual cloud-based servers.

Our engineers will also take care of your network infrastructure (routers, switches, firewalls, etc) and your print/scan hardware.

We provide monthly asset reports to help you keep track of your client devices.

 

Software

We provide our support customers with the full Microsoft 365 suite of software and cloud-based services. This includes Microsoft Office (Word, Excel, Outlook, Powerpoint, etc), Exchange for email, SharePoint, OneDrive and Teams.

We also provide many other software solutions from vendors such as Adobe (Acrobat, Photoshop and Illustrator), AutoCAD and WithSecure.

 

Security

Cyber-attacks are a constant problem for organisations. Threats including ransomware and phishing attacks can be crippling for a business. These attacks can lead to data loss, downtime and reputational damage.

As part of our service, we will proactively manage and monitor your devices and network to identify and address vulnerabilities before they affect productivity or constitute a risk to your business. 

We use a best-of-breed Remote Monitoring and Management Software (RMM) solution to routinely scan for performance issues and enforce patch policies to ensure all system software is kept up to date to reduce security threats.

The Uk government’s Cyber Essentials and Cyber Essentials Plus scheme helps to guard against cyber attacks. We can ensure you achieve this annual certification which helps reassure you customers and that you are taking IT security seriously. Certification is also critical should you require cyber insurance cover.  

For more information about how we can protect your business, including data encryption, data retention and disaster recovery plans, please visit our IT Security page  – How We Can Protect Your Business

 

IT Strategies

As an added value service to all our Managed Support clients, we will also report and advise on IT strategy and the changing demands of the modern workplace.

We also help with IT related HR matters, such as onboarding new employees, managing leavers and educating end users with regard to corporate policies and safe working practices.

 

Other Services

In addition to managed IT support, we also provide many other services to ensure all your IT needs are met by us.

We provide domain management, web hosting, broadband FTTP, email filtering and phishing training (Proofpoint), password management, backup solutions and Teams/VOIP phone systems.

 

Local IT Support for Leicester Businesses

We are based in Grove Park, Leicester, just off the M1 at junction 21. We also cover Nottingham, Derby, Northampton and the wider East Midlands. Despite most IT infastructure being online today, we appreciate customers want local support for rapid callout times.

Your Number One Local Leicester IT Support Provider

Over the past 25 years we have gained a strong local Leicester reputation for providing reliable, cost effective and professional IT support. In this ever evolving industry we always invest in the latest technology and knowledge helping to keep your business systems running smoothly. Our aim is to provide you with complete security and peace of mind. You can trust in Computerlink.