Managed IT Support for Leicester Buisnesses

At Computerlink we offer Leicestershire SME’s a choice of pro-active support options covering IT and communications infrastructure. Our Managed IT Support contracts are billed monthly, per user, and are flexible to suit both your business and budget.  Whether you are looking to fully outsource your IT support, or find a reliable company to work alongside your in-house team, we can help. We support a range of hardware including Microsoft Server’s and PC’s, all types of storage including SAN & NAS, routers, firewalls, web filters & switches. 

Rapid Response

All managed contracts are backed by Service Level Agreements ensuring rapid response times and complete peace of mind.  Choose from a 4 or 8 hour response and an on-call out of hours service for business-critical incidents.

Service Desk & On-site Support

We use a leading IT service management software to ticket all service and support requests, which can be placed by either telephone or email.  For a prompt resolution to 1st line support requests you can speak to an experienced technical engineer immediately who will try to resolve the issue remotely.  Escalation processes are in place for more complex requests and critical incidents which are serviced by our 3rd line team and include on-site visits, where required.

Proactive Defense

As part of our service we will proactively manage and monitor your devices and network to identify and address vulnerabilities before they affect productivity or constitute a risk to your business.  We use a best in breed Remote Monitoring and Management Software to routinely scan for performance issues and enforce patch policies to ensure all system software is kept up to date to reduce security threats.

IT Strategies

As an added value service to all our Managed Support clients, we will also report and advise on IT strategy and the changing demands of the modern workplace, and help with IT related HR matters, such as onboarding new employees, managing leavers and educating end users with regard to corporate policies and safe working practices.

Our IT Support Packages

  • Silver
  • £POA/mo per user
  • Min Users: 5
  • Guaranteed response to routine network, server and desktop issues. Pre-paid access to remote and phone support.
  • Initial Site Survey
  • Phone Support
  • Remote desktop & server support
  • Client Device Monitoring
  • Preferential onsite labour rate applies
  • SLA Response time: 8 Hours
  • Critical out of hours remote server support
  • 8 Hours Critical Support Weekends
  • Proactive Server Monitoring *additional charge
  • Proactive Server & Back Up Monitoring *additional charge
  • Contact Us
  • Gold
  • £POA/mo per user
  • Min Users: 5
  • Comprehensive support with enhanced response times and strategic advice to support business 24/7.
  • Initial Site Survey
  • Phone Support
  • Remote desktop & server support
  • Client Device Monitoring
  • Preferential onsite labour rate applies
  • SLA Response time: 4 Hours
  • Critical out of hours remote server support
  • 8 Hours Critical Support Weekends
  • Proactive Server Monitoring *additional charge
  • Proactive Server Monitoring & Back Up Monitoring *additional charge
  • Contact Us
*Pricing and Terms and Conditions available upon request

Local IT Support for Leicester Businesses

We are based in Aylestone, Leicester. 80% of our clients are local to us within Leicester and Leicestershire. We also cover Nottingham, Derby, Northampton and the wider East Midlands. Despite most IT infastructure being online today, we appreciate customers want local support for rapid callout times.

Your Number One Local Leicester IT Support Provider

Over the past 25 years we have gained a strong local Leicester reputation for providing reliable, cost effective and professional IT support. In this ever evolving industry we always invest in the latest technology and knowledge helping to keep your business systems running smoothly. Our aim is to provide you with complete security and peace of mind. You can trust in Computerlink.

Our Satisfied Customers

Rapid Response Times
Flexible Support Packages
Customer Satisfaction Guaranteed