Complete ICT Support throughout Leicestershire

We offer a comprehensive range of products and services for all your IT needs

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IT support by Computerlink

Hello and welcome to Computerlink – providing business class IT support to small and medium-sized businesses in the Leicestershire & Hinckley regions & beyond…

We can offer you a comprehensive range of products and services that ensure your IT systems are enabling your business to perform to its potential.

Our tailor-made support agreements include priority response, and give business owners and decision-makers piece of mind when it comes to IT. They are perfect for both small and large enterprises, as well as clients in the education sector.

With just a single phone call, our skilled technicians can advise and fix problems over the Internet using the latest remote assistance software, keeping your business active when your computer network may not be!

With 25 years industry experience, you can trust Computerlink to provide a timely response, expert advice and cost-effective solutions – whatever your business. For further information regarding our IT support services, please feel free to get in touch with us.

ClinkCloud by Computerlink SUPPORT HOURS 8.30AM - 5.30PM
REACTIVE PROACTIVE
Bronze
£10 + VAT per month, per organisation
Silver (Minimum 10 Users)
£10 + VAT per user per month
Gold (Minimum 10 Users)
£15 + VAT per user per month
Platinum
(20+ users only, price per user per month.
Quoted on a site by site basis)
Description Client network profile held on file for effective ad-hoc response to routine network, server and desktop issues Guaranteed response to routine network, server and desktop issues at preferential rates, with pre-paid access to technical specialists for remote and telephone support to solve the majority of problems Comprehensive support and server back up monitoring with enhanced response times and strategic advice to support business continuity, even outside of core working hours Fully inclusive support and server storage for larger organisations requiring enhanced levels of service and comprehensive strategic advice and monitoring to ensure optimum up-time and reduce incidences of costly downtime
Telephone Support Chargeable £45 Per Hour + VAT * Included - Unlimited Included - Unlimited Included - Unlimited
Remote desktop & server support Chargeable £45 Per Hour + VAT * Included - Unlimited Included - Unlimited Included - Unlimited
Critical out of hours remote server support Chargeable £55 Per Hour + VAT * Chargeable £45 Per Hour + VAT* Included Included
SLA Response time to initial enquiry No SLA Commitment Within 8 hours Within 4 hours Business Days, 8 Hours Critical Support Weekends Within 4 hours Business Days, 8 Hours Critical Support Weekends
Client Clinkcloud Backup Licence (100GB) £8.33 + VAT per user per month £8.33 + VAT per user per month Includes 3 x Client ClinkCloud Backup Licences (100GB) Includes 3 x Client ClinkCloud Backup Licences (100GB)
Server ClinkCloud Backup £50 + VAT per server per month £50 + VAT per server per month £50 + VAT per server per month Included
Initial Site Survey Not required Included Included Included
Annual business IT evaluation** £560 + VAT one off £560 + VAT one off Included Included
Office 365 management & support £2.50 + VAT per user per month £2.50 + VAT per user per month Included Included
Server Backup Monitoring £20 + VAT per server per month £20 + VAT per server per month Included Included
Proactive Server Monitoring £20 + VAT per server per month £20 + VAT per server per month £20 + VAT per server per month Included
On-Site support rate (Per Hour) £55 + VAT* £30 + VAT* £30 + VAT* £30 + VAT*
ClinkCloud for Teams 1TB (2-10 users) £15 + VAT per user per month £15 + VAT per user per month £15 + VAT per user per month £15 + VAT per user per month
* Minimum one hour, charged per 30 minutes thereafter (including travel).

** Includes technical consultation and report on new technologies, working practices, streamlining, cost reduction & cost avoidance, network audit & update, security risk assessment, voice/ data
communications.

Remote Access

With just a single phone call, our skilled IT technicians can advise and fix problems immediately over the Internet using the latest remote access software, serving domestic and commercial customers throughout Leicester and the surrounding areas. By using remote access, we will solve your technical issues in the minimal amount of time, keeping your business active when your computer network may not be.

Other Services

We also offer an in-house repair service for PCs, laptops & tablets, and can provide remote support or call-outs on an ad-hoc basis. So if you would like any further information about us, or any of our products, then please don’t hesitate to contact us today, and a member of our friendly team will be happy to help.

We can assist with first time installations and support incidents via our remote assistance software

Get in touch for your free quote
Our Products
  • Over 30, 000 products
  • Low Prices
  • All major cards accepted
Microsoft Authorized Education Reseller