Managed IT Support Services in Loughborough

Managed IT Support

for SME’s in Loughborough

Complete IT Support for Business. Providing reliable, rapid and trusted IT services since 1989.

Rapid & Reliable IT Support

With flexible packages scalable to match your IT needs, our experts are here to keep your business running smoothly.

The Microsoft Experts

Your #1 Local Loughborough IT Support Provider

At Computerlink, we provide SMEs in Loughborough with an array of proactive IT and communications support services. Companies working with us are billed by the seat and by the month, meaning we have the flexibility to meet both your business and budgetary needs.

Irrespective of whether you’re looking for a reliable company to come in and work next to your in-house team or completely outsource your IT, we can help. We support a wide selection of hardware that includes switches, web filters, firewalls and routers, as well as a choice of storage types, like SAN and NAS.

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What Our Clients Have To Say

…Computerlink have acted as our IT Department for over 10 years. We have moved offices, doubled our employee numbers and significantly increased our data security during this time. Computerlink have always exceeded our expectations with their support, they have consistently shown flexibility and presented solutions within our budget. We hope to continue this partnership for many years more…
Richard Bailey | Managing Director | EMEA Recruitment

…The IT support provided over the past 10 years has been exceptional. We rely on our IT infrastructure to work around the clock. Response time is speedy and the customer service second to none….
Andrew T | Office Manager | AnchorPrint Group Limited

…Computerlink has been our preferred IT support provider for 20 years – They offer exceptional service providing advice, support and on-site attendance for both hardware and software requirements. Friendly customer service with an excellent problem solving ability – Great company to deal with – They look after our IT so we can look after our business….
Tony Mikunda | Director | Complete Detection Systems Limited

We Are ComputerLink

OSince we were founded, over 25 years ago, we’ve developed a strong local reputation in Loughborough for providing reliable, affordable, professional IT support. In this fast-evolving industry, we’re continuously investing in the latest knowledge and technology – something that allows us to keep your systems running smoothly.

Our aim is to give our customers the peace of mind that comes with having an efficient, resilient network. You can trust Computerlink to get you there. Get in touch today to find out more.

We support a range of different hardware types, including Microsoft servers and PCs – something we back with guaranteed response times for emergency incidents and routine maintenance.

About ComputerLink

Fast Response Times
With our managed contracts, you’re backed by an SLA (Service Level Agreement) that provides reassurance you can depend on. For your business-critical systems, you’ve got the option of a 4-hour or 8-hour response time, or our out-of-hours ‘on-call’ service.

Service Desk & On-site Support
We use cutting-edge IT service management software to offer a structured ticketing system for all your service requests. You can raise a ticket by calling or emailing us. For a quick fix on a 1st line support request, you can talk directly with the technical engineer who’ll do their utmost to remotely solve the issue during that call.

An escalation process is there for more complex requests and business-critical incidents, which are dealt with by our 3rd line team, which, when required, can involve a site visit.

Proactive Defence
As part of our service, we proactively manage your network and devices, so we can identify and resolve any weaknesses before they impact your productivity or develop into something that will damage your business.

We employ the latest Remote Monitoring and Management Software to keep a very close eye on your network and performance issues. We execute patch policies to ensure your network is always completely up to date and safe from security threats.

IT Strategies
Our Managed Support Customers get an added-value service in the form of reporting and IT strategy guidance in the ever-evolving demands of modern business. We can also assist you with IT-related HR matters, such as onboarding employees and educating staff on corporate policies and safe working practices.

Local IT Support in Loughborough
Our base is in Leicester, and 80% of our clients reside within Loughborough and wider Leicestershire. While most modern IT infrastructure exists online, we know that what clients value the most is local support and quick callout times.

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Join Our Team

Due to the exceptional services we provide to all our customers, our reputation is quickly spreading. We are continuously onboarding new customers. Therefore, we are looking to expand our team to keep up with demand whilst providing the same high level of service that our clients need.

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