Managed IT Support Services in Coalville

Managed IT Support

for SME’s in Coalville

Complete IT Support for Business. Providing reliable, rapid and trusted IT services since 1989.

Rapid & Reliable IT Support

With flexible packages scalable to match your IT needs, our experts are here to keep your business running smoothly.

The Microsoft Experts

Your #1 Local Coalville IT Support Provider

At Computerlink, we provide SMEs in Coalville with a choice of proactive IT and communications infrastructure support options. Our customers enjoy Managed IT support contracts that are billed per user, per month, and have the flexibility to suit both your budget and your business.

Whether you’re interested in completely outsourcing your IT or want a reliable company to come in and work next to your own, in-house team, we can assist. We support an array of hardware that includes PCs, Microsoft servers and all kinds of storage, such as SAN & NAS, plus routers, web filters, firewalls and switches.

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What Our Clients Have To Say

…Computerlink have acted as our IT Department for over 10 years. We have moved offices, doubled our employee numbers and significantly increased our data security during this time. Computerlink have always exceeded our expectations with their support, they have consistently shown flexibility and presented solutions within our budget. We hope to continue this partnership for many years more…
Richard Bailey | Managing Director | EMEA Recruitment

…The IT support provided over the past 10 years has been exceptional. We rely on our IT infrastructure to work around the clock. Response time is speedy and the customer service second to none….
Andrew T | Office Manager | AnchorPrint Group Limited

…Computerlink has been our preferred IT support provider for 20 years – They offer exceptional service providing advice, support and on-site attendance for both hardware and software requirements. Friendly customer service with an excellent problem solving ability – Great company to deal with – They look after our IT so we can look after our business….
Tony Mikunda | Director | Complete Detection Systems Limited

We Are ComputerLink

Over the last quarter of a century, we have built a reputation in Coalville for offering reliable, affordable, professional IT support. In this fast-paced industry, we are always investing in the latest, cutting-edge technology and knowledge, which allows us to keep your business systems running smoothly.

Our aim is always to offer you total security and the peace of mind that comes with it. You can trust in Computerlink. Get in touch to find out more.

We support a range of hardware, including Microsoft servers and PCs, with guaranteed response times for both emergency fixes and routine maintenance.

About ComputerLink

Fast Response Times
Every managed contract that we offer is backed by SLAs (Service Level Agreements) that give you complete peace of mind. For your business-critical incidents, you can choose between a 4-hour or an 8-hour response and our ‘on-call’ out-of-hours service.

Service Desk & On-site Support
We employ leading IT service management software to provide tickets for all support and service requests, which can be raised either via email or telephone. To get a prompt resolution to 1st line support requests, you can talk with an experienced technical engineer who will immediately attempt to resolve the issue remotely.

Escalation processes exist for more complex requests and critical incidents, which are dealt with by our 3rd line team and, when needed, include on-site visits.

Proactive Defence
As part of the service we provide, we will proactively monitor and manage your network and devices to identify and tackle weaknesses before they impact your productivity or develop into something that harms your business.

We use best-in-class Remote Monitoring and Management Software to continuously scan for performance problems and implement patch policies to make sure all of your system software is fully up to date to minimise security threats.

IT Strategies
We offer our Managed Support Clients an added-value service by reporting and advising on IT strategy and the ever-evolving demands of modern business. We can also assist with IT-related HR matters, such as onboarding new staff, managing staff leaving and educating users on safe working practices and corporate policies.

Local IT Support in Coalville
Our base is in Leicester, with 80% of our clients being local to us within Coalville and wider Leicestershire. While most IT infrastructure is online these days, we know that what customers really want is local support and fast callout times.

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Join Our Team

Due to the exceptional services we provide to all our customers, our reputation is quickly spreading. We are continuously onboarding new customers. Therefore, we are looking to expand our team to keep up with demand whilst providing the same high level of service that our clients need.

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