Managed IT Support Services in Hinckley

Managed IT Support

for SME’s in Hinckley

Complete IT Support for Business. Providing reliable, rapid and trusted IT services since 1989.

Rapid & Reliable IT Support

With flexible packages scalable to match your IT needs, our experts are here to keep your business running smoothly.

The Microsoft Experts

Your #1 Local Hinckley IT Support Provider

At Computerlink, we offer a range of preventative IT and communications infrastructure support services to SMEs in Hinckley. Our clients enjoy Managed IT Support contracts that are billed by the user and by the month, giving us the flexibility to meet both your budget and business needs.

No matter whether you’re interested in outsourcing all of your IT or you’re looking for a reliable company to operate alongside your in-house team, we can help. We support a wide range of hardware that includes not just PCs and Microsoft servers, but also a variety of storage types, such as NAS and SAN, plus switches, firewalls, web filters and routers.

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What Our Clients Have To Say

…Computerlink have acted as our IT Department for over 10 years. We have moved offices, doubled our employee numbers and significantly increased our data security during this time. Computerlink have always exceeded our expectations with their support, they have consistently shown flexibility and presented solutions within our budget. We hope to continue this partnership for many years more…
Richard Bailey | Managing Director | EMEA Recruitment

…The IT support provided over the past 10 years has been exceptional. We rely on our IT infrastructure to work around the clock. Response time is speedy and the customer service second to none….
Andrew T | Office Manager | AnchorPrint Group Limited

…Computerlink has been our preferred IT support provider for 20 years – They offer exceptional service providing advice, support and on-site attendance for both hardware and software requirements. Friendly customer service with an excellent problem solving ability – Great company to deal with – They look after our IT so we can look after our business….
Tony Mikunda | Director | Complete Detection Systems Limited

We Are ComputerLink

Since we began over 25 years ago, we’ve built up a strong reputation in Hinckley for offering dependable, cost-effective, professional IT support. In this rapidly changing industry, we’re constantly investing in the latest knowledge and technology – something that allows us to keep your business systems running as they should.

Our goal is always to provide our clients with the peace of mind that comes with having a completely secure, efficient network. You can trust Computerlink to help you get there. Contact us today to find out more.

We support a variety of different hardware, including PCs and Microsoft servers, which we underpin with guaranteed response times for emergency fixes and standard maintenance.

About ComputerLink

Rapid Response Times
When you take out a managed contract with us, it’s backed by an SLA (Service Level Agreement) that’s there to give you total peace of mind. For your business-critical systems, you can opt for a 4-hour or 8-hour response time, or go for our ‘on-call’ out-of-hours offering.

Service Desk & On-site Support
We use leading IT service management software to provide a ticketing system for all of your service requests, which can be made by calling us or sending an email. When you want a quick fix for a 1st line support request, you can talk directly with an experienced technical engineer who will do their best to remotely resolve the issue there and then.

There is an escalation process for more complex requests and critical incidents, which are taken care of by our 3rd line team, which, when needed, includes visits to your site.

Proactive Defence
As part of our offering, we will proactively oversee and manage your network and devices to pick up and deal with any vulnerabilities before they affect your productivity or turn into something that damages your business.

We use the very best Remote Monitoring and Management Software to continuously scan your network for performance issues, and execute patch policies to make sure it is totally up to date and protected against security threats.

IT Strategies
We give our Managed Support Customers an added-value service by reporting and providing guidance on IT strategy and the ever-changing needs of modern businesses. We can also help you with IT-related HR matters, like onboarding and offboarding staff and educating users on corporate policies and safe working practices.

Local IT Support in Hinckley
We’re based in Leicester, and 80% of the clients we work with are local to us within Hinckley and broader Leicestershire. While the vast majority of IT infrastructure is online these days, we know that what customers value above all else is local support and the fastest possible callout times.

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Join Our Team

Due to the exceptional services we provide to all our customers, our reputation is quickly spreading. We are continuously onboarding new customers. Therefore, we are looking to expand our team to keep up with demand whilst providing the same high level of service that our clients need.

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